Essence Steps

Yes, our sizes correspond to the standard European (EU) size as indicated in our size chart. To ensure a perfect fit, we recommend measuring your foot length in centimeters and comparing it to the "Foot Length (cm)" column before ordering. If your measurement falls between two sizes, choose the larger size for a more comfortable fit.

Yes, replacement is available and easy in Riza Queenyou can submit a replacement request within a period not exceeding 3 working days from receiving the order, provided that the product is in its original condition, unused, and with all its packaging and accessories (box and packaging).

In case of a defect or discrepancy in the product, there are no charges. However, for exchanges at the customer's request, the customer will bear the shipping costs. To get started, contact us via live chat and our customer service team will assist you within one day.

We ensure fast delivery for your orders after order confirmation, it will be processed and shipped as soon as possible, and will usually arrive within 5 to 6 working days depending on the delivery location. You can track your shipment status at any time from the "Track Order" page, and for any inquiries, our team is available via live chat and WhatsApp.

It's simple: measure the length of your foot in centimeters from heel to longest toe, then compare the result to the "Foot Length (cm)" column in the following table to choose your correct size:

If you are between sizes, we recommend choosing the larger size. You can also use the size selection tool available in the store.

Yes, Riza Queen shoes are designed to combine style and comfort, with a comfortable sole and high-quality materials that support everyday wear and moderate walking. The level of support varies depending on the design, so we recommend checking the product description for details on the materials and sole of each model.